Placement of the week: Customer Success Manager

Rebecca MacMillan and Laura Jones from First Point Group's Toronto and Dallas offices respectively, partnered with their client, a multinational telecommunications testing company to recruit a Customer Success Manager to help expand and improve the clients customer retention.

Before we began recruiting for this role, it had been open since August of 2021 with several telecoms recruitment agencies unable to successfully find a suitable candidate. The main challenge when recruiting for this role is that Seattle can be a challenging market to recruit into. Rebecca MacMillan commented: "There was an added time pressure that the clients really wanted the role to be filled by 1st June".

Once we were given the brief, we knew the types of candidates that would be a perfect fit for this client. With combined teamwork and good negotiation skills, the role was filled on 31st May meeting the client’s deadline and also giving a new exciting opportunity to a candidate who was looking to take their career to the next stage. “Whilst Rebecca was away, I was able to help negotiate the salary for the candidate and assist with him crossing the line into the new role." commented Laura Jones

As a specialist telecommunications recruitment agency in Toronto and Dallas, we work with a variety of telecommunications organisations helping them to recruit for the most sought-after telecommunications jobs in Canada and the USA. For more information contact a member of the First Point Group team in your local region.