Placement of the week: Cloud Technical Support Lead

5 Minutes

Luz Nunez from First Point Group's Mexico City office, partnered with her client, ...

By Luz Nunez

Delivery Team Leader

Luz Nunez from First Point Group's Mexico City office, partnered with her client, a Cloud, SDN, and NFV solutions company to recruit a Cloud Technical Support Lead who would join and help manage responses to internal and external customers.

The client provided their business expansion plans alongside the job description for Luz to fully understand the job requirement, responsibilities, and future plans for the role. This greatly helped with the efficiency of recruiting for this role as it provided a solid brief to use when sourcing and qualifying the candidates. After sourcing multiple candidates, the one sent over had a slightly different profile compared to the job description, but when looking at the company's long terms plans, his skills and experience seemed to be a good fit. Luz Nunez commented: "Whilst negotiating medical insurance, I had to keep both parties interested and engaged for a month, to which they then came to an agreement."

The job description and expansion plans were key when helping to understand exactly what the clients wanted for the role. The CEO met the candidate and knew straight away that he was going to be the perfect fit for what they needed and wanted. After the interview and negotiation process, the candidate was offered and accepted their offer, making this the first deal with the client. 

Keeping both the client and candidate regularly informed throughout the recruitment process was key to keeping both parties engaged and ultimately getting the placement made. The Hiring Manager commented: "Thanks to the FPG team, we were able to hire our new support Area Leader who will be managing a key area for our operations that will allow us to manage in a better way and respond to our internal and external customers more efficiently. We value the constant communication they had with us throughout the process."

As a specialist telecommunications recruitment agency in Mexico City, we work with a variety of telecommunications organizations helping them to recruit for the most sought-after telecommunications jobs in Mexico. For more information contact a member of the First Point Group team in your local region.

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