About the company:
A leading Chinese brand in power electronics and new energy fields, with a profile of data center critical infrastructure (UPS, battery, precision air conditioners), modular data center solutions, PV solutions and energy storage solutions.
Position: Technical Support Engineer
Location: Bologna, Italy
Job Description:
1. Provide product demonstration and technical training to customers.
2. Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting.
3. Help customers on product installation and operation.
4. Design product brochures, operation manual manuals and videos.
5. Other work assigned by the leadership.
Requirements:
1. Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred.
2. At least 2 years of After-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS.
3. Proficiency in written and spoken English and local language.
4. Business travels are required.