Quality Auditor

Quality Auditor 



Work Location : Angola - Luanda 

Core Responsibilities

• Supervise NRO field teams across various telecom projects and activities


• Verify site quality evidence and review submitted data using Ericsson tools, ensuring compliance with customer-approved checklists and Ericsson/customer quality standards


• Prepare and submit weekly reports detailing completed tasks, acceptance statuses, and Quality Index (QI) outcomes


• Provide technical guidance and support to field teams, including troubleshooting and issue resolution across all NRO activities


• Investigate incidents reported during site activities and share findings with relevant project teams


• Serve as first-line support for escalated customer issues and recommend corrective actions


• Conduct technical and awareness sessions to improve team competence and share knowledge on new technologies


• Support project teams during hardware and solution trials


• Participate in on-site visits for special or critical cases — trials, KPI-challenged sites, or on-the-job training (OJT)


• Communicate with field teams using various tools, ensuring all on-site actions are recorded and traceable


• Maintain and update progress and tracking sheets using Excel or other reporting tools


• Utilize and support NRO tools such as ERITOP, RA Tool, SRS, and IMK


• Monitor and comply with Ericsson KPIs such as First Time Right (FTR) and Quality Index (QI)


• Ensure session inspections are completed within target duration, in coordination with ASP engineers


• Provide behavior ratings for ASP readiness during each session

Required Skills & Background

• Strong understanding of telecom site implementation and quality control processes


• Hands-on experience with Ericsson NRO tools (ERITOP, RA Tool, SRS, IMK)


• Excellent analytical skills for reviewing site data and identifying quality gaps


• Proactive problem-solving abilities and strong incident investigation skills


• Effective verbal and written communication for coordinating with field teams and reporting to management


• Ability to conduct training and awareness sessions with clarity and technical depth


• Strong knowledge of Ericsson KPIs (FTR, QI) and how they are measured


• Proficient in Microsoft Excel and other reporting tools


• High attention to detail and commitment to accurate, quality-focused reviews


• Strong time management to handle multiple inspections against strict deadlines


• Comfortable with remote collaboration tools and flexible to support site visits as required


• Strong Excel/reporting skills, high attention to detail


• Fluent in Portuguese and English