Key Account Manager – Telecom BSS & Customer Experience Solutions 

Location: Kuwait

We are partnering with a leading global ICT and telecommunications technology company to recruit an experienced Key Account Manager to support a strategic telecom customer in Kuwait.

This is an excellent opportunity for a commercially driven professional with a strong background in telecom software solutions, customer relationship management, and account growth within the telecommunications industry.

Key Responsibilities

• Build, manage, and strengthen relationships with a key telecom operator account.


• Act as the trusted advisor and primary point of contact for the customer.


• Identify new business opportunities and drive account growth across telecom software and digital transformation solutions.


• Collaborate with presales, solution, delivery, and technical teams to develop customer-focused proposals.


• Lead commercial discussions, account planning, and contract negotiations.


• Ensure successful delivery of projects while maintaining high levels of customer satisfaction.


• Monitor market trends, customer requirements, and competitive activities to support business growth.

Required Experience

• Bachelor's degree in Telecommunications, Engineering, Computer Science, Business, or a related field.


• Proven experience in Key Account Management, Enterprise Sales, or Business Development within the telecommunications industry.


• Strong understanding of BSS (Business Support Systems), OSS/BSS, Customer Experience Management (CEM), CRM, Billing, Digital Transformation, or Telecom IT solutions.


• Experience working with telecom operators, global ICT vendors, or system integrators.


• Excellent communication, stakeholder management, presentation, and negotiation skills.


• Demonstrated ability to manage strategic customer relationships and achieve commercial targets.


• Fluent English is required. Arabic is an advantage.

What's on Offer

• Join a globally recognized technology organization delivering innovative telecom solutions.


• Work on strategic digital transformation initiatives with a major telecom operator.


• Competitive compensation and long-term career development opportunities.


• Exposure to cutting-edge telecom software and enterprise technologies.

If you have a strong telecom account management background and are passionate about driving customer success and business growth, we'd love to hear from you.

Apply now or send your CV for a confidential discussion.