About Our Client
Our client is a leading South African manufacturer within the gate access automation and security products space, supplying both the local market and over 70 countries internationally. With a strong national branch network and continued growth across Sub-Saharan Africa, they are looking for an experienced Branch Manager to lead their East Rand branch.
Purpose of the Role
To manage the overall operations of the branch, including full accountability for achieving branch sales targets, driving profitability, and ensuring operational excellence across sales, stock, debtors, and customer service functions.
Key Responsibilities
Sales Coordination
- Oversee and guide the branch sales team to meet targets
- Track sales performance and refine strategies to meet performance indicators
- Create and execute sales plans to optimise branch outcomes
- Collaborate with senior sales leadership to align branch activities with business objectives
- Establish annual sales budgets using historical data and regional insights
- Ensure continuous training for sales staff on products and sales skills
Customer Service Excellence
- Collaborate with technical and customer service functions to build efficient service procedures
- Develop and sustain methods to measure and improve customer satisfaction
- Oversee service delivery and adjust performance indicators for quality support
- Train branch staff to consistently deliver exceptional customer service
Technical Support Management
- Liaise with head office technical support to streamline procedures and improve service delivery
- Measure and enhance technical support satisfaction
- Train technical staff to maintain high service quality
Stock Control
- Manage and monitor stock control to ensure system accuracy and compliance
- Drive stock accuracy and integrity while preventing theft and losses
- Optimise stock levels using lean management principles and report on variances
Debtors Control
- Oversee debtor collection days and turnover ratios to achieve financial targets
- Review debtors accounts and credit limits to evaluate trading health
- Enforce compliance with financial controls and procedures
Cost Centre Management
- Monitor and address cost centre variances to meet budget goals
- Develop and oversee budgets to drive sales growth and profitability
HR Management
- Manage recruitment, onboarding, and training to build a skilled, motivated team
- Promote engagement and retention through a positive work environment
- Ensure compliance with labour laws and company policies
- Ensure adherence to health and safety regulations
Growth and Sustainability
- Ensure branch profitability and growth align with company targets
- Identify and pursue opportunities for improvement and expansion